policies
Shipping Policy
Processing Time
All orders are typically processed within 3–5 business days. Please note that processing times may be shorter or longer depending on order volume and seasonal fluctuations. if you order multiple items in a transaction and it includes a pre-ordered item, the entire shipment will be sent once all items arrive. if you want the in stock item immediately, order available items through a separate transaction. We appreciate your patience during busier periods.
Shipping Rates
Shipping rates are calculated at checkout using USPS rates through a third-party shipping system. Rates are based on package weight, dimensions, and destination.
Insurance & Package Protection
All packages are fully insured for the total order amount to protect against loss or damage while in transit. Insurance coverage applies through the shipping carrier once the package has been shipped.
REFUND POLICY
We do not accept returns or exchanges.
If you receive an item not in the advertised condition, please reach out by EMAIL with photos to contact@alphavaultcollectibles.com. all claims must be sent in within 5 days of receipt.
If an item is damaged during shipping, please reach out to the carrier as all shipments are insured to the order amount.
cancellations
all cancelled items are subject to a 5% cancellation fee. all returned orders are subject to a minimum 20% re-stocking fee.
accessibility statement
We are committed to ensuring digital accessibility for all users, including people with disabilities. We strive to make our website as accessible and user-friendly as possible for everyone.
We are continually working to improve the accessibility of our website and follow best practices and applicable accessibility standards to enhance usability. While we aim to ensure all content is accessible, some areas of the site may not yet be fully optim
If you experience any difficulty accessing content, features, or functionality on our website, or if you have suggestions on how we can improve accessibility, please contact us. We value your feedback and will do our best to address accessibility concerns promptly.
Privacy Statement
We value your privacy and are committed to protecting your personal information. This Privacy Statement explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.
Information We Collect
When you place an order, contact us, or browse our site, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information. We may also collect non-personal data such as browser type, device information, and site usage to help improve our website.
How We Use Your Information
We use your information to:
-
Process and fulfill orders
-
Communicate with you about your purchase or inquiries
-
Provide customer support
-
Improve our website and services
-
Comply with legal or regulatory requirements
We do not sell, rent, or trade your personal information.
Third-Party Services
We may use trusted third-party services (such as payment processors, shipping providers, and website platforms) to operate our business. These third parties only have access to the information necessary to perform their services and are required to protect your information.
Data Security
We take reasonable precautions to protect your personal information and use industry-standard security measures to prevent unauthorized access, disclosure, or misuse.
Cookies
Our website may use cookies or similar technologies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.
Your Rights
You have the right to access, update, or request deletion of your personal information. If you have any questions or concerns about your data, please contact us.
Changes to This Policy
We reserve the right to update this Privacy Statement at any time. Any changes will be posted on this page.